We put our heart and soul into all of our products to ensure you are fully satisfied with your product however if for any reason you would like to return your item, then it is a very quick and simple process!

When you receive your parcel you will have a card inside showing your purchase, along with a free returns label. Just cut this out and attach to your parcel. For this service, we use Royal Mail so that you can drop your item at your local post office.

If you misplace your returns label or have any queries regarding returning your order please email with your order number and we will get back to you within 2 working days.

You have 14 days to return your item/items for a full refund.  We advise that all goods are returned with all original tags attached and has not been worn/washed.  Please email: 

All returns will be dealt with within a 3 day period, please allow a further 5 working days for refunds to appear back into your account.  Please make sure you retain your proof of return.

Please take extra care when trying on your new purchases as unfortunately, we can not refund any items that are marked with make-up, fake tan, body lotions etc.  

Should we receive your return back at Ivykove outside the 14 day time period then you will only be eligible for a credit note.  The decision to issue a credit note will be made on an individual order basis for orders returned between 14-28 days.